1. What payment methods can I use and when will I be charged?
We accept the following debit and credit cards: • Visa Credit Card, Visa Debit Card, Mastercard Credit Card, Mastercard Debit Card, American Express.
We also accept: Ralph Lauren Gift cards and ApplePay
You will be charged when you place your order.
2. When will my order ship, and when will my Personalisation order ship?
Regular orders are shipped according to the timeframes stated in the Shipping section on our website. You may expect the items to ship within 5-7 business days.
Create Your Own orders are manufactured according to customers' specifications and orders including Create Your Own products will take longer than regular orders to deliver. Please expect delivery within 9-12 business days. Customised products including Create Your Own products cannot be returned or exchanged.
3. What if I change my mind and want a different size or colour after my order is placed?
Once an order is placed at RalphLauren.com.sg, you have a approx 15 mins from point of purchase to cancel your order. For assistance with canceling an order get in touch with our Customer Assistance.
4. What if I am not pleased with my selection? Can I return the purchase? And if my order arrives damaged?
If you are not completely satisfied with a good purchased at RalphLauren.com.sg, you can return it to us within fourteen (14) days of receipt of good(s) for a refund by following the steps outlined in the Returns section of our website.
We manufacture our Create Your Own items according to customers‘ specifications which means they are personalised to our customers' individual requirements. As such, these items are non-returnable and non-exchangeable.
Please also get in touch with our Customer Assistance Team on OnlineAssistance@ralphlauren.com.sg, if your order arrives damaged, and one of our advisors will be happy to help.
5. What carrier do you use to ship your orders?
We ship via Yamato. Yamato delivers packages Monday through Saturday from 9 A.M. to 9 P.M and would require signature. Please select a delivery address where you will be present at time of delivery.
Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.